Delivery & Returns
Ordering
After placing an order on the website you will receive a confirmation email from us detailing your order, and a receipt email from PAYPAL of your payment.
Goods are normally dispatched within 7 working days of your order being confirmed and paid for. If any items are out of stock we will contact you and let you know.
The total cost of your order is the price of the products plus delivery.
When you place your order we require your personal details to process the order. As well as your name, and address details we need a contact telephone number and an email address so that we can get in touch with you in case there are any problems.
If there are any problems with your order due to stock unavailablilty, payment or postage issues, or any errors in pricing or description we will contact you by email or telephone before the order is dispatched.
If you realise that you have made a mistake you can cancel your order before the items are dispatched, just contact us at orders@roomremedies.co.uk as soon as possible and we will refund you in full.
Returns
If you are dissatisfied with your order for any reason, you may return any item for a full refund within 14 days of purchase. You must notify us by telephone (020 8946 6894) or email ( returns@roomremedies.co.uk ) within 7 days of receiving your order if you intend to return an item. From 14 to 28 days we are happy to offer you an exchange or a credit note. For any return you are responsible for returning the item, in its original packaging and at your own expense.
If a product arrives faulty or develops a fault within a 3 month period, please contact us. We will endeavor to replace, repair, exchange or offer a full refund. Please securely package the item, return it to us, clearly stating your name, address and original order number and we will contact you to discuss the next course of action.
Delivery & Collection
At present we can only send items within the UK (excludes Channel Islands and Isle of Man) . For delivery elsewhere please contact us for a delivery quote.
- P & P is £5.50 for all small items. Once your order has been dispatched you will be sent an email to let you know it is on its way.
- Orders weighing between 2 - 4kg will be charged at £8.95 - occasionally the cost of postage exceeds this amount, if this is the case we will contact you to let you know the additional amount. You will be given the option to cancel the order if the postage is more than you want to pay.
- You can always choose to collect your items in store, avoiding the delivery charge.
- Furniture, mirrors and some lights are collection only, so please choose 'collection only' when you order so that you don't get charged. If you would like a quote for posting any 'collection only' items please call us before placing the order.
All bulky or fragile items such as furniture and mirrors are collection only. We will watch the level of demand for delivery for such items, and will look into costs and carriers as the need becomes apparent. (We do offer a free delivery service within a 5 mile radius of the shop in South West London, we sometimes delivery slightly further out from there, where we do charge).
We use the Royal Mail for sending our parcels. This means that if the parcel could not be delivered in your absence, they will leave you a card with instructions as to your next course of action. If you know you are going away, please let us know so that goods are sent out at the most appropriate time.
If you require next day delivery, please contact us and we will do our best. This will though be charged at cost.
Please note: If items are ordered on the weekend they will be sent the next working day, which for us, is a Tuesday. Otherwise items are sent either the day the order is received or the following day. They are sent using the Royal Mail's first class service which generally arrives the next day, this though is not always guaranteed especially during busy periods.
We re-cycle and re-use all packing materials where possible.
You are welcome during opening hours to collect your order from the shop. So that we can put your order together please give us 48hrs notice of your visit, by contacting us by phone 020 89466894, using the contact us form on the website or by emailing directly using orders@roomremedies.co.uk.